Last updated: 18 September 2026

These terms apply every time you buy groceries from Hero Delivery through herodelivery.co.za.

Who you are buying from

You are buying from Hero Delivery. We are the seller. When you place an order, your contract of sale is with us and nobody else.

Hero Delivery is a grocery retailer. We buy our stock from our suppliers, currently Richdens SUPERSPAR in Hillcrest, and we resell it to our customers. We are not an agent for any store, and we do not collect or hold money on behalf of any store or any other person. Money you pay us is payment to Hero Delivery for goods that Hero Delivery sells you.

Our prices

The prices shown on the site are Hero Delivery's own selling prices. They are what you pay. Prices can change from week to week as our specials change, and the price that applies to your order is the price shown at the moment you check out.

Ownership and risk

We buy the goods in your order from our supplier, and those goods belong to Hero Delivery until we hand them to you. Ownership and risk pass to you when your order is delivered and accepted at your door, or when you collect it.

That means anything that goes wrong before your order reaches you is our problem, not yours. If your order is damaged, delayed or lost in transit, you deal with us and we sort it out.

Paying for your order

Orders are paid for online at checkout. Your order is only confirmed and sent for picking once your payment has been received and verified. If a payment does not go through, no order is created and nothing is charged.

Out of stock items

We pick from real shelves, so sometimes an item is not available. At checkout you tell us what you want us to do: swap it for something similar, message you first, or leave it out. We never charge you for an item we could not supply.

Delivery

Delivery terms, areas, fees and timing are set out in our Shipping & Delivery Policy.

Returns and refunds

If something is wrong with your order, we handle it directly. We issue the refund or the replacement ourselves. Full details are in our Returns & Refunds Policy.

Your rights

Nothing in these terms takes away any right you have under the South African Consumer Protection Act.

Getting hold of us

WhatsApp is the fastest way to reach a real person.